return policy
Home Air Check Return Policy
As a company known for its integrity and quality, Prism Analytical Technologies (makers of Home Air Check) guarantees that the sampling equipment used to collect your home air sample arrives in excellent working condition. If, however, the equipment arrives damaged or does not work properly, please call us immediately at (877) 243-5247 and we will ship a replacement kit to you at no extra charge.
In addition, we are confident that you will find great value in the information our test provides. However, if for any reason you change your mind about performing our test, Prism will issue a refund for a portion of the purchase price, if the following procedures have been followed:
1. Customer must promptly notify Prism that they are returning the kit and do not wish for a sample to be analyzed. Contact with Prism can be made via email to customerservice@homeaircheck.com or by calling (877) 243-5247.
2. The Home Air Check test kit is returned to Prism unused and complete with all accessories and in original packaging.
3. The Home Air Check test kit is returned within 14 days of receipt of kit.
If all the above conditions are met, Prism will issue a refund for the purchase price minus all shipping costs (both the shipping of the kit to you and return shipment to Prism) and a $30 per sampling tube cleaning charge. We must withhold $30 for each tube because once they are shipped, tubes cannot be used again unless they have been recertified.
Please note that we are not able to issue refunds once a sample has been analyzed.
Order Change or Cancellation
Most orders are shipped the same business day they are received. An order placed prior to 2:00pm EST Monday through Friday can be modified or cancelled up until 2:00pm EST on the day it is placed by calling (877) 243-5247 or sending an email to customerservice@homeaircheck.com. To modify or cancel an order placed after 2:00pm EST or on weekends or holidays, please call or email us by 2:00pm EST on the next business day. We are sorry that we cannot cancel or change an order once it has been shipped. (Refer to our Return Policy.)
