Your Terms & Conditions

BY ORDERING THIS PRODUCT, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS:

The results contained in any report are dependent upon a number of factors, which may include, but are not limited to, the sampling techniques utilized, the size or source of the sample, the compounds which make up the Tobacco Smoke and/or the type of Tobacco Smoke present (mainstream, secondhand, or third hand smoke). Prism can only report on the results of the tests performed on the sample(s) obtained and delivered by the client.  Prism in no way warrants, represents or implies that additional samples will achieve a similar test result if tested.  Home Air Check and Tobacco Smoke Check laboratory results are for informational purposes only and are not a substitute for an industrial hygiene site assessment. 

Prism does not warrant that the contents of any report will meet the end user’s requirements, or that the assessment, evaluation or testing of the sample or any part thereof will be uninterrupted or error free, or that defects in the sample will be corrected.  Prism does not warrant or make any representations regarding the use or the results of the testing, assessment or evaluation of the sample(s) in terms of their correctness, accuracy, liability or otherwise.

Neither Prism, nor any of its affiliates, agents, officers, directors, employees, or successors (the “Prism Parties”) expresses any opinion about action which may or should be taken based upon the results provided.  Furthermore the Prism Parties shall not be liable for any claims, actions, causes of action, costs, loss of service, expenses and compensation whatsoever which may now or hereafter occur or accrue based upon the information contained in any report.

As a company known for its integrity and quality, Prism Analytical Technologies (providers of Home Air Check) guarantees that the sampling equipment used to collect your home air sample arrives in excellent working condition. If, however, the equipment arrives damaged or does not work properly, please call us immediately at (877) 243-5247 and we will ship a replacement kit to you at no extra charge.

In addition, we are confident that you will find great value in the information our test provides. However, if for any reason you change your mind about performing our test, Prism will issue a refund for a portion of the purchase price, if the following procedures have been followed:

  1. Customer must promptly notify Prism that they are returning the kit and do not wish for a sample to be analyzed. Contact with Prism can be made via email to customerservice@homeaircheck.com or by calling (877) 243-5247.
  2. The Home Air Check test kit is returned to Prism unused and complete with all accessories and in original packaging using the pre-addressed label for easy return.
  3. The Home Air Check test kit is returned within 14 days of receipt of kit.

If all the above conditions are met, Prism will issue a refund for the purchase price minus all shipping costs (both the shipping of the kit to you and return shipment to Prism) and a $30 per sampling tube cleaning charge. We must withhold $30 for each tube because once they are shipped, tubes cannot be used again unless they have been recertified.

Please note that we are not able to issue refunds once a sample has been analyzed.

Please note that orders cannot be cancelled once shipment has been confirmed.

An order can be modified or cancelled prior to shipment from our facility by calling (877) 243-5247 or sending an email to customerservice@homeaircheck.com. You will receive a confirmation of shipment email when your package has shipped. We are sorry that we cannot cancel or change an order once it has been shipped. (Refer to our Return Policy.)

Welcome

The well-being of our employees, our customers, our communities, and our environment is at the heart of our business here at Prism Analytical Technologies (Home Air Check's Laboratory). Now, more than ever, we must come together as we adjust to the challenges resulting from the coronavirus disease (COVID-19). I am reaching out to let you know that we at Prism Analytical are committed to operating in a safe and responsible manner while maintaining the highest standards of quality in these troubled times.   

Prism Analytical continues to follow the direction of federal, state, and local governments regarding our operations, and we are closely monitoring the latest reports from the CDC and WHO.  We have instituted recommended cleaning and disinfection procedures of all our sampling equipment as well as the work spaces of all our personnel. We have also enabled staff to work from home where possible, delayed or cancelled upcoming travel plans, and are restricting access to our work spaces.

Our business will continue to operate as usual; from shipping equipment to laboratory operations to reporting. As always, we are here to help you be successful and are available via phone and email to help you plan projects, review data and answer questions.  

This is a constantly evolving situation and we will continue to closely monitor conditions and evaluate additional measures to support our customers, team members, and communities as needed. We will provide prompt updates regarding any adjustments to our procedures or operations.

We sincerely appreciate your patience during this time and are committed to maintaining transparent and open communication with you. Please reach out to me or any of our staff if you have any questions or concerns.

As a reminder, as more people spend time at home it’s more important than ever that they maintain good indoor air quality to help keep everyone healthy and facilitate successful remote learning and working.

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